Contact Us

AJO Ambulance Services
1850 N Ajo Gila Bend Hwy
Ajo, AZ 85321

 

Phone: 520 387-5154

 

Email: AJOAMB@GMAIL.COM

 

Or use our contact form.

Office Hours: Mon-Fri 9:00am-5:00pm 911 service 24/7/365

 

 

 

Stay Informed

                                                      

 

NOTICE OF PRIVACY


IMPORTANT: THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

As an essential part of our commitment to you, Ajo Ambulance maintains the privacy of certain confidential health care information about you, known as Protected Health Information or PHI. We are required by law to protect your health care information and to provide you with the attached Notice of Privacy Practices.

The notice outlines our legal duties and privacy practices respect to your PHI. It not only describes our privacy practices and your legal rights, but lets you know, among other things, how Ajo Ambulance is permitted to use and disclose PHI about you, how you can access and copy that information, how you may request amendment of that information and how you may request restrictions of our use and disclosure of your PHI.

Ajo Ambulance is also required to abide by the terms of the version of this Notice currently in effect. In most situations we may use this information as described in this Notice without your permission, but there are some situations where we may use it only after we obtain your written authorization, if we are required by law to do so. We respect your privacy and treat all health care information about our patients with care under strict policies of confidentiality that all of our staff is committed to following at all times.

USES AND DISCLOSURES OF PHI: Ajo Ambulance may use PHI for the purposes of treatment, payment and health care operations, in most cases without your written permission. Examples of our use of your PHI:

FOR TREATMENT: This includes such things as verbal and written information that we obtain about you and use pertaining to your medical condition and treatment provided to you by us and other medical personnel, including doctors and nurses who give orders to allow us to provide treatment to you). It also includes information we give to other health care personnel, to whom we transfer your care and treatment, and includes transfer of PHI via radio or telephone to the hospital or dispatch center as well as providing the hospital with a copy of the written record we create in the course of providing you with treatment and transport.

FOR PAYMENT: This includes any activities we must undertake in order to get reimbursed for the services we provide to you, including such as organizing your PHI and submitting bills to insurance companies (either directly or through a third party billing company), management of billed claims for services rendered, medical necessity determination and review, utilization review and collection of outstanding accounts.

FOR HEALTH CARE OPERATIONS: This includes quality assurance activities, licensing and training programs to ensure that our personnel meet our standards of care and follow established policies and procedures, obtaining legal and financial services, conducting business planning, processing grievances and complaints, creating reports that do not individually identify you for data collection purposes, fundraising and certain marketing activities.


REMINDERS FOR SCHEDULED TRANSPORTS & INFORMATION ABOUT OTHER SERVICES: We may also contact you to provide you with a reminder of any scheduled appointments for non-emergency ambulance and medical transports, or with other information about alternative services were provide or other health-related benefits and services that may be of interest to you.

USE & DISCLOSURE OF PHI WITHOUT YOUR AUTHORIZATION: Ajo Ambulance is permitted to use PHI without your written authorization or opportunity to object in certain situations, including:

  • For Ajo Ambulance's use in treating you or in obtaining payment for services provided to you or in other health care operations;
  • For the treatment activities of another health care provider;
  • To another health care provider or entity for the payment activities of the provider or entity that receives the information (such as your hospital or insurance company);
  • For health care fraud and abuse detection or for activities related to compliance with the law;
  • To a family member, other relative, close personal friend or other individual involved in your care if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection. We may also disclose health information to your family, relatives or friends if we infer from the circumstances that you would not object. For example, we may assume you agree to our disclosure of your personal health information to your spouse when your spouse has called the ambulance for you. In situations where you are not capable of (because you are not present or due to your incapacity or medical emergency), we may, in our professional judgment, determine that a disclosure to your family member, relative or friends is in your best interest. In that situation, we will disclose only health information relevant to that person’s involvement in your care. For example, we may inform the person who accompanied you in the ambulance that you have certain symptoms and we may give that person an update on your vital signs and treatment that is being administered by our ambulance crew;
  • To a public health authority in certain situations (such as reporting a birth, death or disease as required by law, as part of a public health investigation, to report a child or adult abuse or neglect or domestic violence, to report adverse events such as product defects or to notify a person about exposure to a possible communicable disease as required by law;
  • For health oversight activities including audits or government investigations, inspections, disciplinary proceedings and other administrative or judicial actions undertaken by the government (or their contractors) by law to oversee the health care system;
  • For judicial and administrative proceedings as required by a or administrative order, or in some cases in response to a subpoena or other legal process;
  • For law enforcement activities in limited situations, such as when there is a warrant for the request or when the information is needed to locate a suspect or stop a crime;
  • For military, national defense and security and other special government functions;
  • To avert a serious threat to the health and safety of a person or the public at large;
  • For workers' compensation purposes and in compliance with workers' compensation laws;
  • To coroners, medical examiners and funeral directors for identifying a deceased person, determining cause of death or carrying on their duties as authorized by law;
  • If you are an organ donor, we may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ donation and transplantation;
  • For research projects, but this will be subject to strict oversight and approvals. Health information will be released only when there in minimal risk to your privacy and adequate safeguards are in place in accordance with the law;
  • We may use or disclose health information about you in a way that does not personally identify you or reveal who you are.


Any other use or disclosure of PHI, other than those listed above all only be made with your written authorization, (the authorization must specifically identify the information we seek to use or disclose, as well as when and how we seek to use or disclose it). You may revoke your authorization at any time, in writing, except to the extent that we have already used or disclosed medical information in reliance on that authorization.

PATIENT RIGHTS: As a patient, you have a number of rights with respect to the protection of your PHI, including:

The right to access, copy or inspect your PHI: This means you may come to our offices and inspect and copy most of the medical information about you that we maintain. We will normally provide you with access to this information within 30 days of your request. We may also charge you a reasonable fee for you to copy any medical information that you have the right to access. In limited circumstances, we may deny you access to your medical information, and you may appeal certain types of denials. We have available forms to request access to your PHI and will provide a written response if we deny you access and let you know your appeal rights. If you wish to inspect and copy your medical information, you should contact the privacy officer listed at the end of this Notice.

The right to amend your PHI: You have the right to ask us to amend written medical information that we have about you. We will generally amend your information within 60 days of your request and will notify you when we have amended the information. We are permitted by law to deny your request to your medical information only in certain circumstances, like when we believe the information you have asked us to amend is correct. If you wish to request that we amend the medical information that we have about you, you should contact the privacy officer listed at the end of this Notice.

The right to request an accounting of our use and disclosure of your PHI: You may request an accounting form of certain disclosures of your medical information that we have made in the last six years prior to the date of your request. We are not required to give you an accounting of information we have used or disclosed for purpose of treatment, payment, or health care operations, or when we share your health information with our business associates, like our billing company or a medical facility from or to which we have transported you.

We are also not required to give you an accounting of our uses of protected health information for which you have already given us written authorization. If you wish to request an accounting of the medical information about you that we have used or disclosed that is not exempted from the account requirement, you should contact the privacy officer listed at the end of this Notice.

The right to request that we restrict the uses and disclosures of your PHI: You have the right to request that we restrict how we use and disclose your medical information that we have about you for treatment, payment or health care operations, or to restrict the information that is provided to family, friends and other individuals involved in your health care. But if you request a restriction and the information you asked us to restrict is needed to provide you with emergency treatment, then we may use the PHI or disclosed the PHI to a health care provider to provide you with emergency treatment. Ajo Ambulance is not required to agree to any restrictions you request, but any restrictions agreed to by Ajo Ambulance are binding on Ajo Ambulance.

Internet, Electronic Mail and the Rights to Obtain Copy of Paper Notice on Request: If we maintain a web site, we will prominently post a copy of this Notice on our web site and make the Notice available electronically through the web site. If you allow us, we will forward you this Notice by electronic mail instead of on paper and you may always request a paper copy of the Notice.

Revisions to the Notice: Ajo Ambulance reserves the rights to change the terms of this Notice at any time and the changes will be effective immediately and will apply to all protected health information that we maintain. Any material changes to the Notice will be promptly posted in our facilities and posted to our web site if we maintain one. You can get a copy of the latest version of the Notice by contacting the privacy officer listed below.

Your Legal Rights and Complaints: You also have the right to complain to us or to the Secretary of the United State Department of Health and Human Services if you believe your privacy rights have been violated. You will not be retaliated against in any way for filling a complaint with us or to the government. Should you have any questions, comments or complaints you may direct all inquires to the privacy officer listed at the end of this Notice. Individuals will not be retaliated against for filling a complaint.

HIPAA II Breach Notification:  Title XIII of the American Recovery & Reinvestment Act of 2009, known as the Health Information Technology for Economic and Clinical Health Act, or the HITECH Act, makes significant changes to HIPAA, and greatly expands HIPAA obligations of covered entities and business associates. Such changes include new notification requirements, enforcement expansion and increased penalties and compensation for harmed individuals. Civil penalties now range from $100 to $50,000 per violation, and are capped at $25,000 to $1.5 million for all violations of a single requirement in a calendar year. The severities of penalties are based on a tiered structure based upon the cause of the violation and the violating party’s level of knowledge.

A “Breach” means the acquisition, access, use, or disclosure of unsecured PHI(Protected Health Information) in a manner not permitted under the Privacy Rule which compromises the security or privacy of the PHI.

Definitions:

PHI: (Protected Health Information) Individually identifiable or demographic information regarding past, present, or future physical or mental health or the provision of care to an individual.

Unsecured PHI:  PHI that is not rendered unusable, unreadable, or indecipherable to unauthorized individuals through the use of a technology or methodology specified in HHS guidance.

Privacy Rule: Impermissible use or disclosure of PHI.

Compromise of Security or Privacy of PHI:  Poses a significant risk of financial, reputational, or other harm to the individual.

Exceptions to Breach:  If there was an unintentional acquisition, access or use; if there was an inadvertent disclosure to other authorized parties; and if there was disclosure where retention not possible.

Breach Notification:  The American Recovery and Reinvestment Act of 2009 (ARRA) requires HIPAA-covered entities to notify breach victims when protected health information has been disclosed to an unauthorized person.

When a breach occurs, the covered entity must notify victims and the Secretary of Human Services “without unreasonable delay,” and within 60 days of the discovery of the breach. The covered entity must notify the individual directly if possible (ie, by mail), and must also post a notice on its website if the breach involves 10 or more victims who are not directly reachable. If the breach involves more than 500 residents of a single state, the covered entity must also notify statewide media.

If you have any questions or if you wish to file a complaint or exercise any rights listed in this Notice, please contact:

Administrative Chief
Ajo Ambulance Inc.
1850 N. Ajo Gila Bend Hwy
Ajo, AZ 85321
Phone: 520-387-4549   Fax: 520-387-6050

 

 

 

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ELECTRONIC PAYMENTS

 

Ajo Ambulance is now able to process your payment electronically. 

 

Frequently Asked Questions about Electronic Payment

 

How do I know when my payment has processed, and for how much?

You’ll receive an email receipt for your records that reflects the amount processed. You will also receive notifications if your transaction fails for any reason, and we’ll even let you know if your credit card is about to expire.

 

Where is my information stored? Is it secure?

Our new billing solution uses the most powerful security tools in existence. All credit card and bank account information is stored as encrypted data. The system uses the same processing networks used by federal banking and government agencies. In fact, fewer people see your sensitive information with electronic payments than with paper checks or mailed payments—making electronic payments the MORE secure choice.  

 

Can I still receive a monthly paper statement of my bill?

Yes

 

What if I set up Electronic Payments and want to stop them?

Simply contact us in writing 30 days prior to your next payment due. This will ensure your schedule will be cancelled, and you will receive a mailed paper statement in its place.

 

What prevents a company from charging me whenever it wants?

Federal law (Federal Regulation E) protects you from unauthorized debits from your checking account, and Visa/MC/Disc/Amex regulations similarly protect your credit card payments. With Electronic Payments, you have the right to stop, reverse, or dispute any debits you believe were made in error.

 

How common are Electronic Payments?

Very. More than half of all U.S. households use electronic payments to pay their mortgage, loans, insurance premiums, utilities, membership dues, and other bills.

(Statistic from www.electronicpayments.org)

 

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